Ever have a poor customer experience at Starbucks? I haven’t. I am always extremely satisfied when I leave there. From the moment you walk in, every employee smiles from ear to ear, they have a ton of energy, and if they mess up your order or take longer than expected, they give you a free drink, no questions asked. The key is this: they make it about you, the customer, from the second you enter their front door. Every employee seems to possess a positive attitude at all times. They truly make me believe that they love going to work and that satisfying their customers is their top priority.
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Today is an exciting day in our office. As I write this blog, there are people walking by wearing Uncle Sam costumes and American flag tattoos, donning enormous gold chains and carrying bedazzled chalices, and sporting red lucha libre masks.
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